FAQS

Seep Products 

What are Seep sponges made out from?

Our sponges are made from cellulose with a loofah scourer on top.

What are Seep cloths made from? 

Seep cloths are made using plant fibres, which includes the fibrous loofah plant. 

Can I wash my loofah sponge and cloth?

We have been washing the cloths at 30 or 40 degrees and they come out lovely and white again. We have also put the sponges into the washing machine too but the loofah scourer will eventually get softer and will start breaking down. Other customers have also said that they hav put them in the dishwasher on the top shelf.

What is a loofah? 

A loofah (or sometimes spelt luffa) is a genus of tropical and subtropical vines in the cucumber family.

The loofah is the cucumber bit which when ripe is very fibrous. It’s then harvested and the fibres are used to make cloth or sections are cut to create loofah sponges that people use in the shower.

What is the cellulose made from? 

The process of manufacturing cellulose sponges begins with large stiff sheets of cellulose which comes from wood pulp. 

How long will the sponges and cloths last? 

The cloths will last several months and the ones we originally tested in mid 2020 are still going strong after many washes. The sponges last at least one month and will last longer if you take care of them, letting them dry out and giving the occasional wash in the washing machine. Since these products are compostable, they will eventually start breaking down over time after many washes. If you find your products are not up to these standards we have a 30-day money-back guarantee which you can find in our Returns section

Are your products cruelty free and/ or vegan friendly?

Yes. None of our products were tested on animals or use animal products in their manufacturing.

What are Seep bin liners made from? 

Our compostable bin liners are made from a raw material called Mater-Bi® by a company based in the UK with a factory in Belgium.

Mater-Bi® is a family of plant-based plastics (known as bio-polymers) and manufactured by world-renowned experts at Novamont Spa in Italy. These plant-based plastics are made using cornstarch and plant oils derived from non-GMO EU grown maize. No palm or soya products, virgin soil or deforestation is involved in any step of the way. 

Learn more about our compostable bin liners here

How long do the bin liners last? 

If your keep the bin liners in a cool, dry place they will have a shelf-life of 18 months. After 18 months they were naturally start to break down. 

Do you use renewable sources for your products?

Yes. All of our products are made from renewable material sources. Our packaging is from FSC sources and we are working on sourcing a FSC cellulose. Unfortunately there is no standard industry accreditation for sustainable loofah so we are working across our supply chain to verify our sources.

Seep sustainability  

What is the difference between biodegradable and compostable?

We love this question so much that we wrote our first blog on it here.

Something that is biodegradable breaks down over time (can be a few weeks, can be years) into smaller components that may or may not be good for the environment. Compostable items are those that break down faster into nutrients that go back into feeding the soil. There are two types of compostability - stuff that you can compost at home in your own compost heap or wormery, and stuff that you need an industrial composting facility to process which is likely to be organised by your local council.

How do I compost Seep products?

You can put these products in your home compost bins, bokashi bins or wormeries. We will be working towards home composting certification over the next year. 

Can you recycle the packaging?

Our packaging is made from FSC cardboard, using natural dyes and can be recycled. Some people even put cardboard into their compost heaps.

Where are Seep products made? 

As a B Corp Pending organisation we have committed to being better for people and planet in our founding legal documents. Our aim to source as locally as possible.

Our bin liners are sourced and made by a UK company, based in the EU. 

We have tried to find local suppliers for our sponge and cloths but have not been able to find manufacturers who can produce the products to our specifications or at our small minimum order quantities. Therefore they are sourced from China until we can find local suppliers. Our suppliers have been audited and meet the high standards we expect in Europe and supply a number of other retailers.

However we want to know even more. We will be working with our manufacturers to get more visibility into their supply chain and understand more about the suppliers and growers at the beginning of the supply chain and the processes used. As we add more products to our range our priority will be to source closer to home wherever we can.

What does carbon negative or climate positive mean?

Carbon negative and climate positive basically mean the same thing which is that you remove more carbon that you produce as a business. Many companies just offset their carbon footprint to become carbon neutral. We are going a step further and becoming carbon negative. Read more about our mission to become climate positive and our charity partner here. 

What is a B Corp? 

Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment. When businesses first start out they can’t achieve full B Corp status but can be B Corp pending which means that they have completed an assessment and are signing up (in their founding legal documents) to running their business ethically.

Deliveries

How do you deliver your products to customers' home?

Some of our products are sourced in the UK and some are sourced from the EU and China. We never airfreight and all products from China are brough in by ship which has a relatively low carbon footprint compared to air freight or even truck from some parts of Europe.

In the UK, we use Royal Mail for deliveries ordered from our own site. This is the most carbon efficient way of getting products to your home at scale since the they already deliver to most homes every day. We are then more than offsetting our total carbon footprint (3.5x) through partnering with reforestation charity On A Mission so that we can be a climate positive company. 

How much is delivery?

Our delivery charges are £3.95 for the UK and delivery is free on orders over £20. 

I am not based in the UK, can I still order your products?

We are only currently shipping to addresses in the UK. We are hoping to open this up by 2022 either delivering directly or via trusted partners.

How long will my package take to arrive?

For deliveries in the UK you should get your delivery in around 3-5 business days however some deliveries may occasionally take longer in the current circumstances. If you’re worried about your order please send us an email at hello@theseepcompany.com or DM us on Instagram. 

Can I return the product if something is wrong?

Yes, being responsive and doing the right thing for our customers when something has gone wrong is super important to us. Please do get in touch if anything is wrong with your order or the product by emailing us directly at hello@theseepcompany.com.

General FAQs

Are you part of some bigger corporate?

No, we are an independent, small and growing company.

Why are you called Seep?

Seep was named after a flash of inspiration from my husband who is a great believer in acronyms. He came up with Sustainable Everyday Essential Products. I just loved the sound the word made, that it represented our product ethos (everything should be as compostable as possible) and that the hope that our products will seep into your everyday lives.

Where is Seep based? 

We are based in the UK with the team mostly in London.

I’m interested in stocking your products in my store or on my site, how do I get in touch?

We'd love to be stocked in your store! For all trade inquiries please visit our Stockists page. Alternatively you can email laura@theseepcompanycom and we can work through it together.

I’m interested in partnering or collaborating with you, how do I get in touch?

Again, yes please! For all press and collaboration inquiries please visit our Press page or send an email to holly@theseepcompanycom and we can chat about how we can work together.