Frequently Asked Questions

Our sponge scourers are made from plants: wood pulp cellulose with a loofah scourer.

A loofah (or sometimes spelt luffa) is a genus of tropical and subtropical vines in the cucumber family.

The loofah is the cucumber bit which when ripe is very fibrous. It’s then harvested and the fibres are used to make cloth or sections are cut to create loofah sponges.

Large stiff sheets of cellulose comes from wood pulp - wood fibre from trees reduced to pulp (a soft, wet, shapeless mass of material).

Yes, none of our products were tested on animals or use animal products in their manufacturing.

If you keep the bin liners in a cool, dry place they will have a shelf-life of 18 months. After 18 months they naturally start to break down.

Yes, all of our products are made from renewable materials, and our packaging is from FSC sources.

We love this question so much that we wrote our first blog on it here.

Something that is biodegradable breaks down over time (can be a few weeks, can be years) into smaller components that may or may not be good for the environment. Compostable items are those that break down faster into nutrients that go back into feeding the soil. There are two types of compostability - stuff that you can compost at home in your own compost heap or wormery, and stuff that you need an industrial composting facility to process (at higher temperatures than home compost) which is likely to be organised by your local council.

Yes, you can recycle our packaging with other paper or carboard since it's plastic-free. Our packaging is sourced sustainably, and printed with natural dyes. If you have a compost, you can also cut up our packaging and put it on your compost heap.

Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

In the UK, we use Royal Mail to deliver our products to customers. Royal Mail has the lowest carbon footprint per delivery due to their unique ‘feet on the street’ delivery model. Over half of their parcel delivery routes are wholly or partially on foot, while 21% of our delivery routes are now zero emission. You can read more about this here.

We offer standard delivery at £3.95 and next day delivery at £5.95 in the UK. You can also get free delivery on orders from £25.

We only ship to addresses in the UK, but we are working on growing internationally directly or via trusted partners. We do have online partners who retail internationally so check them out on our stockist page to see if they deliver to your country.

For deliveries in the UK you should get your delivery in around 3-7 business days, however some deliveries may occasionally take longer. If you’re worried about your order please send us a message using our contact form or DM us on Instagram.

Yes, being responsive and doing the right thing for our customers when something has gone wrong is super important to us. Please do get in touch if anything is wrong with your order or the product by using our contact form.

Seep stands for Sustainable, Everyday, Essential Products. All our products have been created with circularity in mind and have been designed to harmlessly Seep back into the earth at the end of useful life.

We are based in the UK with the team mostly in London.

We'd love to be stocked in your store! For all trade inquiries please use our contact form.

For all press and collaboration inquiries please send us a message using our contact form.